Privacy & Terms


If your delivery address is within the EU, 20% VAT is included in the total price. International orders may be subject to import fees on delivery. The rules and regulations for import fees vary from country to country and state to state, so please contact your customs office for further details.

Please ensure the postage details you enter are correct. If an order is returned because of a refused, unclaimed or unsuccessful delivery, shipping costs and any associated import charges will be deducted from a refund.

You must notify us within 5 working days from delivery if you believe your product has a defect. We cannot be held liable for damage caused to personal property whilst using our products.

We reserve the right not to accept or process an order for any reason. If we do not accept your order and payment has already been debited, we will notify you by email and refund you in full immediately.

Prices are as stated on the website and are subject to change at any time without notice.  Any promotional codes offered are subject to change and availability. They cannot be extended and cannot be retrospectively applied to an order placed outside of the specified discount time.  Only one discount code can be used per order.

We will aim to ensure that our website is always available and that the stock levels and information provided is correct.  We cannot be held accountable for any downtime that may occur and we cannot guarantee product availability.  In the event that your ordered item/s are not in stock you will be notified by email. If we do not receive a response from you within one week from the date of the email we will cancel the missing item from your order and either ship the remainder of your order or cancel your order and issue a full refund.

The total order cost must be paid in full before dispatch. We reserve the right to cancel any orders which we believe to be fraudulent or that do not pass the required security checks.

Whilst every care is taken to ensure our product images are a true representation of the item for sale we cannot guarantee that the colour will match perfectly due to variations in monitor set-ups.

For full shipping terms please go to our dedicated shipping page.  We cannot be held liable for any delays in shipping due to postal delays or for events outside of our control.

All rights of trademarks, designs, texts and all other products are under our sole copyright. This website is protected by copyright. Modifications, reproductions or any imitation or copy is forbidden. This site is owned and operated by CRUMBS AND DOILIES LTD. All of the content featured or displayed on the site, including, but not limited to, text, graphics, photographs, images, moving images, sound, illustrations and software ("Content"), is owned by CRUMBS AND DOILIES LTD. All elements of the site including, but not limited to, the general design and the content, are protected by copyright, moral rights and other laws relating to intellectual property rights. You are free to transmit our photos non-commercially under the following conditions: You must attribute the work to Cupcake Jemma. You may not use the work for commercial purposes. No derivative works - you may not alter, transform or build upon this work.



We never share or sell your contact or billing information to any third party. Your details will only ever be used by employees of Cupcake Jemma and Crumbs and Doilies to contact you about your order. All transactions are processed by our payment partners and your credit card information is never stored or seen by us.

Our site uses cookies, these are small text files that are downloaded to your computer, which allow the website to recognise your computer in order to improve your experience.  
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. We do not store sensitive information such as account number or passwords in any cookies, and cookies alone do not contain enough information to identify you. You will only become personally identifiable in relation to your browsing habits after formally providing us with your personal data for the purposes of registering with our website. 
In some special cases we also use cookies provided by trusted third parties. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit.
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.